US Airways has been fined $1.2 million by the U.S. Department of Transportation after the DOT reviewed approximately 300 complaints filed by passengers who use wheelchairs. This is the largest fine ever assessed by the DOT in a disability case.
Airlines must promptly assist wheelchair users, but federal officials found US Airways passengers at airports in Philadelphia and Charlotte, N.C., were missing flights because they were left unattended, taken to the wrong gate or not transported to their gate on time.
“All air travelers deserve to be treated equally and with respect, and this includes persons in wheelchairs and other passengers with disabilities,” said U.S. Transportation Secretary Anthony Foxx. “We will continue to make sure airlines comply with our rules and treat their passengers fairly.”
But Kleo King, senior vice president of Accessibility Services for the United Spinal Association, says she has seen these types of incidents before and it’s ridiculous that it takes 300 complaints to get the attentio