On March 27, 2017, Mark E. Smith, a regular contributor to New Mobility and power chair user with cerebral palsy, was removed with no explanation from his Los Angeles to Philadelphia flight by American Airlines staff.

To say Smith is a frequent flyer is an understatement. Part of his job as general manager of public relations for Quantum Rehab includes travel to trade shows, and over the years he has flown hundreds of times both nationally and internationally.

The incident began after Smith had transferred to his row 27 seat, and the doors were about to close for an 11:30 a.m. on time departure. As he described in his blog, “